Terms of Service

These Terms of Service govern your use of the BSN Merchant Bank Bhd website and online banking platform. By accessing or using our services, you agree to be bound by these terms.

1. Eligibility

Our banking products and services are available to individuals and entities who meet our eligibility criteria, including age, residency and documentation requirements as prescribed by Bank Negara Malaysia regulations.

2. Account Opening & Use

You agree to provide accurate and complete information when opening an account and to notify us promptly of any changes. You are responsible for maintaining the confidentiality of your login credentials and for all activity conducted under your account.

3. Online & Mobile Banking

Access to online and mobile banking is provided subject to system availability. We reserve the right to suspend access for maintenance, security or regulatory reasons, and will make reasonable efforts to notify you in advance where practicable.

4. Fees & Charges

Applicable fees and charges for our products and services are disclosed at the point of application and are subject to change with prior notice in accordance with regulatory requirements.

5. Liability

We are not liable for losses arising from unauthorised access to your account resulting from your failure to safeguard your credentials, except as required by applicable law and Bank Negara Malaysia guidelines on consumer protection.

6. Intellectual Property

All content on this website, including text, graphics, logos and software, is the property of BSN Merchant Bank Bhd or its licensors and may not be reproduced without prior written consent.

7. Termination

We reserve the right to suspend or terminate your account or access to our services in cases of suspected fraud, breach of these terms, or as required by law.

8. Governing Law

These terms are governed by the laws of Malaysia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the Malaysian courts.

9. Contact Us

For questions regarding these Terms of Service, contact us at info@bsn-bhd.com.