Be Safe and Secure Online
How we protect you, and how to protect yourself — every layer of our security, explained.
How We Protect You
Multiple Layers of Protection
256-bit Encryption
All data in transit and at rest is protected with bank-grade encryption.
Biometric Authentication
Face ID and fingerprint login on supported devices for faster, safer access.
24/7 Fraud Monitoring
Automated systems flag unusual activity around the clock.
PIDM Protected
Eligible deposits are insured up to RM 250,000 per depositor.
Your Role
How to Protect Yourself
Never Share Your Credentials
BSN Merchant Bank will never ask for your password, OTP or full card number by phone, email or SMS. If someone asks, it isn't us.
Watch for Phishing
Always type our web address directly, or use the official app. Avoid clicking banking links from unexpected emails or SMS.
Avoid Public Wi-Fi for Banking
Use mobile data or a trusted network when accessing your accounts to reduce interception risk.
Keep Your App Updated
Updates include the latest security patches — enable auto-update for the BSN Merchant Bank app.
Our Commitment
Security Isn't a Feature, It's the Foundation
Every layer of BSN Merchant Bank Bhd — from our physical branches to our digital platform — is built to the same institutional standard of trust and accountability.
- Regulated by Bank Negara Malaysia
- Independently audited security controls
- Deposits insured through PIDM
Something Look Wrong?
Report Suspicious Activity Immediately
If you notice an unfamiliar transaction or suspect fraud, contact our 24/7 fraud hotline right away so we can secure your account.
Call +60 3-2181 5500What We'll Never Do
Ask for your full password or OTP, request funds transfers "to verify your account," or contact you demanding urgent payment.